We are so proud of our Mitchell Pool Lifeguards! StarGuard Elite, our aquatic risk prevention agency, performed an audit at the pool last week and the Mitchell Pool guards received a five-star rating (the highest score possible).
The auditor (arriving unannounced to the facility) watches our guards to ensure they are focused, keeping the 30-second scan standard and following other StarGuard rules. They also watch to make sure there is a strong management presence on the pool deck, ensuring the guards are following proper procedures and protocols taught during their Lifeguard Training and also watch to ensure guards are answering patron questions in a timely and courteous fashion.
During the second part of the audit, the auditor announced herself to the staff. She then had the guards run realistic scenarios to ensure their skills are top-notch. Guards were tested on first aid, solo CPR, a spinal removal from the pool and a full-on unconscious water scenario.
Pictured are the guards that were involved in the audit and the pool management team, all showcasing five fingers for their five-star success! We are so grateful for our top-notch Lifeguards and Managers!